Shipments:
Estimated 7-10 Business days for shipping (expedited shipping is not available).

Returns:
No merchandise may be returned without prior authorization from Master Lock. All returns must have a returned material Authorization (RMA) Number issued by Master Lock. The RMA must be shown on all labels and correspondence with regards to returned merchandise. All returns must be prepaid and returned within 30 days of authorization in order to receive credit. A minimum 15% handling charge will be assessed on authorized returns. Returns received without prior authorization (RMA Code) may be returned to the customer. Returns will not be authorized for custom “Made To Order (MTO)” products and/or products built to a specific customer requirement such as laser-engraved, master keyed, or keyed alike products. In order to start the return process, call our customer services at 1-800-308-9244 to obtain a RMA.